Terms &
Conditions.

Operator & Scope

AJL Privé is a brand operated by keeptuned.com GmbH, Switzerland. These terms describe the general basis on which we handle enquiries and arrange services.

The specific services, contracting parties, inclusions, pricing, and applicable conditions will be identified in your proposal and booking confirmation.

Any separately agreed booking conditions should be read alongside these terms. Mandatory rights under applicable law remain unaffected.

Enquiries & Proposals

Submitting an enquiry does not create a confirmed booking or reserve a vehicle, aircraft, property, ticket, or other service.

Proposals are subject to availability and any validity period stated in the quotation. Please review the details and raise questions before accepting.

Website descriptions and images are illustrative unless a particular model, property, or feature is expressly confirmed in your booking.

Booking Confirmation

The acceptance process and confirmation requirements will be explained in your proposal. A booking is confirmed when the agreed acceptance and payment requirements have been completed and written confirmation has been issued.

Please check your confirmation, including dates, locations, passenger or guest numbers, service hours, and contact details. Notify us promptly of any discrepancy.

Prices & Payments

Your quotation specifies the currency, price, included services, and any stated additional charges. Payment deadlines and deposit requirements will be explained before confirmation.

Unless a different schedule is agreed in writing, payment must be completed before the service begins.

Additional requests, extended service hours, waiting time, route changes, or other services outside the confirmed scope may incur charges. Their basis will be stated in the applicable booking conditions or agreed with you.

Changes to Arrangements

Requested changes are subject to availability and the terms of the relevant service. Revised dates, routes, guest numbers, or service requirements may affect pricing.

A requested change takes effect only once it has been accepted and confirmed in writing by the responsible contracting party.

If a provider proposes a material change, we will communicate the available options and applicable rights relevant to your booking.

Cancellations & Refunds

Cancellation deadlines, charges, refund eligibility, and no-show conditions depend on the service booked. These must be provided in the applicable proposal or booking conditions before confirmation.

Send cancellation requests in writing, quoting your booking reference. Any refund will be assessed against the agreed conditions and applicable law.

Where approved, refund timing depends on the service provider and payment processing arrangements. We will communicate the relevant information when available.

Independent Service Providers

Some arrangements may involve independent aviation operators, accommodation providers, vehicle rental companies, event suppliers, or other specialists.

The proposal will identify whether keeptuned.com GmbH supplies the service directly or acts as an intermediary, together with the relevant contracting party and provider terms.

The use of an independent provider does not remove any responsibilities that apply to us under the agreed contract or mandatory law.

Chauffeur & Ground Transport

Provide accurate pickup and destination details, passenger numbers, luggage requirements, and any child-seat or accessibility needs before confirmation.

Vehicle category, service duration, included waiting time, additional stops, and any associated charges will be specified for the booking.

Journey times are estimates and can be affected by traffic, weather, road restrictions, and other operating conditions. Travellers should allow suitable time for flights, appointments, and connections.

Private Aviation & Helicopters

Aircraft availability, capacity, baggage restrictions, airport or landing-site suitability, and operating requirements are assessed for each itinerary.

Flight operation is subject to the responsible operator’s decisions, weather, permissions, and applicable requirements.

The relevant charter conditions will address changes, cancellation, and operational disruption. Alternative transport is included only where expressly agreed.

Luxury Car Rentals

Rental arrangements are subject to the rental provider’s eligibility checks and agreement, including driving licence requirements, deposits, insurance, mileage, and vehicle return conditions.

Additional drivers, cross-border travel, delivery, and collection must be approved where required. Their terms and charges should be reviewed before confirmation.

Villas & Chalets

Accommodation bookings are subject to confirmed occupancy limits, property rules, payment conditions, deposits, and cancellation terms.

Housekeeping, catering, and other guest services are included only where stated. Events, extra guests, pets, and other special requests require approval where applicable.

Events & Concierge

Tickets, hospitality, reservations, and experiences are subject to availability and the relevant organiser or provider terms.

An enquiry does not guarantee access, an invitation, accreditation, or admission. Event cancellation and rescheduling conditions should be reviewed before booking.

Concierge planning and coordination fees, where applicable, will be specified in the proposal. Advisory refers to travel and lifestyle planning.

Customer Responsibilities

Provide accurate information and notify the organising contact of changes that may affect your arrangements.

Travellers are responsible for obtaining the personal travel documents, visas, and entry permissions required for their journey.

Guests must follow applicable laws, venue and property rules, and reasonable safety instructions from service providers. Any consequences of non-compliance will be addressed under the relevant contract and applicable law.

Disruption & Responsibility

Events outside a party’s reasonable control may affect services. If disruption occurs, the relevant circumstances, contractual conditions, and applicable law determine the available options.

Responsibility for loss, damage, or failure to provide a service is assessed under the applicable contract and law. These terms do not exclude liability or rights that cannot lawfully be excluded.

Personal Information

Personal information is handled as described in our Privacy Policy. Details needed to fulfil an arrangement may be shared with the relevant providers as explained in that policy.

Please avoid including sensitive documents in an initial enquiry. An appropriate follow-up method can be discussed if further information is required.

Questions & Concerns

If an issue arises, contact us promptly with your booking reference and a description of the concern so it can be reviewed with the relevant parties.

Contact concierge@ajlprive.com for booking questions, requests, or feedback.